frequently asked questions

Frequently Asked Questions

This is a short list of our most frequently asked questions. For more information about Skyteck Machinery, or if you need support, please contact us.

Question 1: Are you a factory or trading company?

Answer 1: Are you a factory or trading company?

Question 2: What is your main products?

Answer 2: LED swimming pool light, LED underwater light, LED fountain light, LED

Question 3: How to get a sample?

Answer 3: Based on the value of our products, we do not supply free sample, if you need a sample for testing,
please kindly contact our sales for more details.

Question 4: What is your advantage?

Answer 4: Competitive price
High quality with CE/RoHS/LVD/FCC/EMC/IP68/SGS certification.
One step purchasing
Fast response and professional solutions on all inquiries
2 years qaulity guarantee for all our products.

Question 5: What is your minimum quantity?

Answer 5:We do not have a limited for MOQ because a lot of clients do project business.

Question 6: How long to deliver the products?

Answer 6:The exact delivery date need to according to your model and quantity. Usually within 5-7 working
days for sample after receive the payment and 15-20 working days for mass production.

Question 7: Do you offer guarantee for the products?

Answer 7:Yes, we offer 2 years warranty our products, several item can be 3 years with extra costs

Question 8: How to deal with the faulty products?

Answer 8: Firstly, our products are produced in strict quality control system and the defective rate will be less
than 1%.
Secondly, during the guarantee period,we will send new replacement with new order for small
quantity.. For defective batch products, we will repair them and resend them to you or we can discuss the solution
including re-call according to real situatio

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